Always says it's an AI
Never pretends to be human.
Website chatIllustrationCan you deliver on Friday?
AI assistant · from the knowledge baseI'm the company's AI assistant. Orders placed before 3 pm ship within 48 hours. Shall I ask Lan to confirm the details?
Hands over to a person when needed
A lead messages at 10 pm. Someone answers right away.
AI on duty answers on your website, Messenger and shared inbox — while your team is in meetings, asleep or on holiday.
Slow replies send customers elsewhere
42 hours
average time companies take to respond to an online lead.
Harvard Business Review, 2011
21×
more likely to qualify a lead when contacted within 5 minutes versus 30.
InsideSales.com & MIT, 2007
Industry research, not CoCollie results.
You decide how far the AI goes
| Level | What the AI does |
|---|---|
| Practice | Suggests replies to your team only. Says nothing to customers. |
| Level 1 | Greets, captures the need, arranges a callback. |
| Level 2 | Answers from your approved knowledge base. Anything else → a person. |
| Level 3 | Quotes using the price list and rules you set. |
Safe first, fast second
The AI only does what you allow, and always says it is an AI.
Only says what you approved
If it's not in the knowledge base, it doesn't make it up — it hands over.
Hands over when needed
The customer asks for a person, the topic is sensitive, or the AI isn't sure.
Replies in the customer's language
English, Vietnamese, Thai, Indonesian, Spanish.
On-duty reports
See what the AI answered, what it handed over and what it couldn't answer.
Three channels
Website chat widget (paste one snippet), Messenger (Facebook Page), shared inbox such as sales@yourcompany.com.
Let CoCollie remember for your team.
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