Your data belongs to your company
We don't sell it or use it for other customers. Export everything or request deletion any time.
Your customer data, under your control.
You're trusting CoCollie with your customer relationships. Here's how we protect them.
Principles
Three commitments for your customer data.
We don't train AI on your data
When you use AI features, the relevant content is sent to our model provider to process that request; the provider may not use it for training.
A teammate, not a supervisor
No screen recording, no employee scoring. Private notes are visible only to their author. Employees can exclude personal emails and events.
How we protect it
Protections you can verify inside the app.
Database-level tenant isolation
Every query only sees your company's data.
Role-based access
Reps see their customers; managers see their team.
Tamper-proof audit log
Who viewed or changed what, and when — visible in the app.
Consent-based support access
CoCollie staff can only view your data when you grant access in the app, time-limited and logged.
Encryption in transit
HTTPS; connection credentials are encrypted at rest.
Secure sign-in
Google, Microsoft or a one-time email code — no passwords to leak.
Servers located in Vietnam
Company data is stored in Vietnam.
Controlled AI sending
A queue of at least 10 minutes to edit or cancel.
Security questions from your IT team: open a support request
Compliance
CoCollie follows the personal data protection laws where we operate. Details in our Privacy Policy at app.cocollie.com/legal.
We do not yet hold SOC 2 or ISO 27001 certification and will not claim them until we do.