Frequently asked questions

Plain, short answers.

Product

What is CoCollie?

An AI teammate for B2B sales teams. It reads email, calendars and meetings to keep track of customers, promises and next steps — so reps don't have to enter data.

Is CoCollie a CRM?

It does a CRM's job (customer records, pipeline, reports) but updates itself from real conversations. If you use HubSpot, CoCollie imports from it and can write deal stages back.

Who is it for?

B2B companies that sell through relationships, with roughly 5–50 reps and multi-week sales cycles. Larger teams use Scale or Enterprise.

My customers use WhatsApp/LINE/Zalo. Can CoCollie read those?

There's no direct connection to these apps yet. Screenshot the chat and CoCollie files it to the customer.

Which languages?

The interface and AI on duty support English, Vietnamese, Thai, Indonesian and Spanish.

Is there a mobile app?

CoCollie installs to your phone's home screen from the browser, like an app.

AI

Will the AI email customers on its own?

Not by default. The AI drafts, a person approves, and approved emails still wait at least 10 minutes so you can edit or cancel.

Does the AI make things up?

Every fact it extracts comes with the source sentence. AI on duty only answers from approved knowledge and hands over otherwise.

Is my data used to train AI?

No.

Employees and privacy

Does CoCollie monitor employees?

No. No screen recording, no scoring, no rankings. Private notes stay private.

Can employees exclude personal email?

Yes — mark items private or exclude contacts.

What happens when someone leaves?

A manager picks the new owner; CoCollie prepares the handover brief, intro emails and moves open promises.

Data

Where is data stored?

On servers located in Vietnam.

Can I get my data out?

Yes, export everything any time.

What if I stop using CoCollie?

The account becomes read-only and you can still export. Data is never deleted automatically; we delete it on request.

Pricing and getting started

How much does it cost?

From $25 per rep per month. See the Pricing page.

How long does setup take?

Sign-up takes 2 minutes, connecting a mailbox a few more. CoCollie starts building profiles right away.

Can I look around first?

Yes. After signing up you can open a view-only “sample company” with realistic data before connecting your own. Or book a 20-minute demo.

Let CoCollie remember for your team.

Try it free for 14 days, no credit card. Connect your inbox in minutes.